Fresh Networks Blog is well worth a look. There’s some great stuff on customers, engagement and advocacy. Bookmarks:
Not Training People Proves Terminal
Posted in: General
ISMM, Nottingham
Posted in: General
Making Your Contact Centre ‘Contactable’
Posted in: General
WPA, The health benefits business has introduced a fantastic system to make their customer contact centre ‘easier to buy from’. They publish online, ‘realtime’ statistics that highlight the peaks and troughs of call levels. This allows customers to identify the times when call volumes are lower, and then call at an appropriate time. I’m sure that [...]
Questions, Questions
Posted in: General
A client lost out on some work recently, and wanted some help on finding out why. Here are the questions I suggested he should consider asking them: - What originally attracted you to us? / what made you consider us? - Who else did you consider? - What particularly impressed you about us? - What disappointed you? - What criteria [...]
Seth’s Meatball Sundae
Posted in: General
Seth Godin has done it again with his latest book. Meatball Sundae explains how so many businesses are still using ‘traditional’ marketing methods to deal with the ‘new’ world…. and are failing. He calls it a Meatball Sundae – 2 things that just don’t go together. In the book, Seth identifies 14 ‘trends’ that we all [...]
Your Brand Is More Than Your Brochure
Posted in: General
Tip Top Timpsons!
Posted in: General
Speaking at the Service Excellence Conference last week introduced me to the ‘delights’ of James Timpson of Timpsons. His refreshing approach was a revelation to all, especially when dealing with those ‘problem performers’ in your business. Some key points: Don’t tolerate ‘Drongos’ – those negative Bookmarks:
Studying The Competition
Posted in: General
Follow Us!
SIGN UP for ‘Remarkable Times’ !
Regular rants, raves, ideas and recommendations on creating a competitive business.
Booking Enquiry
3D Store
About Me
Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
.Recent Discussion Paper
Copyright © . 
Entries RSS. Comments RSS