Beware The Consumer Vigilante
Interesting aticle in Business Week about ‘consumer vigilantes’ – individuals who happily spread ‘bad news’ about their customer experiences rather than simply going through the ‘normal channels’.
It highlights the growing trend and power of ‘word of mouse’, and shows how easy it is to ‘get heard’.
This week’s edition also highlights their ’2008 Customer Service Champions’ – companies who provide consistently excellent service.
Posted in Customer Service by: Andy on February 26, 2008 | 1 Comment | 
| 
Take ‘The Asshole Client From Hell’ Exam!
For years I’ve suggested that winning businesses choose the customers that they want to work with, and sometimes it’s best to say ‘no’ to some of them, and even consider ‘dumping’ them.
Posted in Marketing by: Andy on February 21, 2008 | No Comments |
|
Coming Alive in Northamptonshire
Andy has been asked to speak at the Northamptonshire Enterprise ‘Quality Alive’ Tourism Conference on March 11th. His presentation will be called ‘Thinking in 3D – Creating a Dramatically and Demonstrably Different Business’.More details here.
Posted in Announcements by: Andy on February 21, 2008 | No Comments |
|
Wearside and Teesdale Fastest 50
Andy is delivering a ‘Leading Your Business’ workshop in Peterlee as part of the Fastest 50 Business Development Programme.
Posted in Upcoming Events by: Andy on February 21, 2008 | No Comments |
|
Northamptonshire Quality Alive Tourism Conference
Andy is presenting ‘Thinking in 3D – Creating a business that’s dramatically and demonstrably different’ More details here
Posted in Upcoming Events by: Andy on February 21, 2008 | No Comments |
|
Don’t Be The Black Sheep, Be The Red One!
Roger Daltrey explaining the impact and success of The Who quoted his manager in the sixties Peter Meaden.
In ’64 everyone else was a Rolling Stone-alike, who were the bee’s knees. He told us:
“You can’t be a sheep in
Posted in '3D' Thinking by: Andy on February 19, 2008 | No Comments |
|
Yotel: Well Worth Checking Out and Well Worth Checking In!
On my way to the US this week and decided to stay in Simon Woodroffe’s Yotel in Heathrow before we flew out. Brilliant: Japanese style ‘pods’ that you book in 4 hour chunks. Very stylish, compact and pragmatic. A little oasis in the centre of
Posted in '3D' Thinking by: Andy on February 18, 2008 | No Comments |
|
Wake Up And Smell The Coffee!
Simon Bower is Managing Director of Pollards
Posted in General by: Andy on February 7, 2008 | No Comments |
|
Back To The Future
I was with a client last week and we were discussing customer service.
Posted in General by: Andy on February 7, 2008 | No Comments |
|
|