Thanks to all those who attended the Institute Of Sales and Marketing Management Regional Seminar at Old Trafford in Manchester. Sorry the projector didn Bookmarks:

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A new survey has revealed that over 50% of customers will pay a premium price to a company they believe has the best reputation. Bookmarks:

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Say Bookmarks:

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What a great night at the Megacentre in Sheffield yesterday! Thanks to all those who participated. Here are the slides from my presentation on Leadership. You may also be interested in Bookmarks:

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[ December 11, 2007; 10:00 am to 4:00 pm. ] A 'Christmas Special' Speed Pitching event at Crystal in Sheffield.

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[ November 22, 2007; 4:00 pm to 6:00 pm. ] Andy will be speaking at the ISMM Regional Seminar at Old Trafford cricket Ground, Manchester. He's replacing Nigel Risner who is unavaialble.

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[ November 13, 2007; ] A two hour seminar at Sheffield's Megacentre on improving your leadership skills.

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Do you have a customer complaints procedure? Many businesses do. A complaint comes in and the ‘official’ procedure kicks in….meetings, audits, reports to senior managers, non compliance reports, internal investigations, reviews, debriefs, corrective actions, key performance indicators updated. Of course, it’s all important stuff. What happens when a customer ‘praise’ comes in? Is it met with [...]

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Andy has been asked to fill in at the Institute Of Sales And Marketing Management Regional meeting in Manchester on November 22nd. The event takes place at Old Trafford cricket ground and starts at 7.00pm. He Bookmarks:

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What a great day at the Venuemasters 2008 Annual Conference in Birmingham yesterday. There was a real buzz at the event – thanks to all those who sat in on my presentation on ‘Creating Devoted Customers’ . Here are the slides. Feel free to download, distribute and more importantly, use them! You might also be interested [...]

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