Click here to download the slides from the Customer First UK Breakfast Seminars.
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Welcome to those of you who attended the Institute of Materials, Minerals and Mining “Challenges Of The Global Market” Conference. To download the slides from my presentation, “It’s The People, Stupid!” simply click here.
You might also be interested in Vision, Values and Victors, a paper I wrote highlighting the lessons from winning companies. Finally, to [...]

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Just picked a friend up from a local Airport after her holiday in Portugal. As I entered the pick up / drop off car park, I noticed that they’ve significantly reduced the amount of ‘free’ time allowed to 10 minutes.
It used to be 20 or 30 minutes I’m sure – sufficient time to allow you [...]

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News that nurses at Kings College Hospital Trust are being given chocolate biscuits and thank you cards for smiling at patients has been criticised by The Nursing Times saying that nurses do not need bribes to be helpful and pleasant to patients.
They’re NOT bribes, they’re ‘Thank you’s’ - recognition for a job well done. They [...]

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Here are the slides from my workshops at the Entrepreneurs’ Forum SME Conference in Gateshead yesterday.
It really was a fabulous day, fiished off superbly by Pete Goss, a true inspiration, and chatting to him after over a couple of beers, a really nice guy. Visit his website here.
If you ‘d like further reading on the [...]

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Click here for the slides from yesterday’s presentation.
Thanks to all those who came along - it was great to see the room so full.
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Here’s Andy with three of the key players of Playing To Win 4, our fourth annual ‘get together’ for like-minded Tees Valley business leaders looking for stimulation, learning and inspiration. The half day event is being held on the morning of Wednesday 6 December. It’s being organised by Business Link’s Tees Valley Operation and is [...]

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You’ll like this… A Manifesto For Mavericks is an insight into how the most original minds in business win. Written by William C Taylor, the founding editor of Fast Company, and Polly LaBarre, Fast Company’s senior editor.
It’s a taster of their forthcoming book, Mavericks At Work, and it’s well worth a read.
Click here for the [...]

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Thanks to everyone who attended and contributed to the really successful Masterclass events with Leeds Chamber Of Commerce yesterday.
Click here for the Winning With Leadership slides and here for the Revolutionise slides.
You may also be interested in 50 Routes To Revolution , my free ebook with ideas, articles and toolkits to help you become a [...]

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