A recent survey shows that free Wi-Fi increases sales and builds customer loyalty. It Bookmarks:

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I Bookmarks:

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A busy, but enjoyable day in Sheffield yesterday! thanks to everyone who attended the Sheffield Chamber Of Commerce Masterclass in the morning, and to all those who came to Business Link South Yorkshire’s Compete Or Get Beat session – an amazing turn out. It was great to see the room so full! Here are the slides [...]

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Anyone attending one of our Seminars knows I rant and rave about poor Customer Service, and how much it’s costing you. Now we’ve got the figures to prove it! A new report by consultants RSM Robson Rhodes, estimates that UK plc is losing out on Bookmarks:

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Here’s a great new book by my current favourite author Seth Godin. Always insightful, irreverent and stimulating. It’s a series of thought provoking articles and rants on remarkable businesses. Well worth a read. Click here to buy it from Amazon. Let me know what you think. Bookmarks:

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Just been speaking to the team at Business Link Tyne & Wear, and they are taking some of their own medicine this week (National Customer Service Week by the way!). As well as seeing the Chief Exec manning the telephones on reception as part of a ‘back to basics’ initiative, the senior management team will [...]

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