Archive for October, 2006

Wi-Fi - Why The F*@% Do They Charge?

A recent survey shows that free Wi-Fi increases sales and builds customer loyalty. It’s no surprise really. Because of the relatively low costs of installation and maintenance of Wi –Fi, I feel ‘ripped off’ by the charges that hotels make. It seems that they’re exploiting my situation – a need to get online to simply [...]

Posted in General by: admin on October 27, 2006 | No Comments | Email This Post | Print This Post

A Matter Of Trust!

I’ve just put the phone down on a salesman that was trying to be someone else.
He called implying he was from the phone company 02 and was checking to see that as a current customer everything was ok. I assumed that it was a service call so I took it. Things soon became clear he [...]

Posted in General by: admin on October 19, 2006 | No Comments | Email This Post | Print This Post

Sheffield Double Bill!

A busy, but enjoyable day in Sheffield yesterday! thanks to everyone who attended the Sheffield Chamber Of Commerce Masterclass in the morning, and to all those who came to Business Link South Yorkshire’s Compete Or Get Beat session - an amazing turn out.
It was great to see the room so full! Here are the slides [...]

Posted in General by: admin on October 11, 2006 | No Comments | Email This Post | Print This Post

The Silent Scream of the Unloved Customer

Anyone attending one of our Seminars knows I rant and rave about poor Customer Service, and how much it’s costing you.
Now we’ve got the figures to prove it!
A new report by consultants RSM Robson Rhodes, estimates that UK plc is losing out on £20billion in profits through poor customer service.
For a copy of the report [...]

Posted in General by: admin on October 7, 2006 | No Comments | Email This Post | Print This Post

Small Is The New Big!

Here’s a great new book by my current favourite author Seth Godin. Always insightful, irreverent and stimulating. It’s a series of thought provoking articles and rants on remarkable businesses.
Well worth a read. Click here to buy it from Amazon. Let me know what you think.
Bookmarks:

Posted in General by: admin on October 5, 2006 | No Comments | Email This Post | Print This Post

Standing In Their Own Queues!

Just been speaking to the team at Business Link Tyne & Wear, and they are taking some of their own medicine this week (National Customer Service Week by the way!). As well as seeing the Chief Exec manning the telephones on reception as part of a ‘back to basics’ initiative, the senior management team will [...]

Posted in General by: admin on October 3, 2006 | No Comments | Email This Post | Print This Post






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